The privacy commissioner has found that Kmart broke privacy laws by using facial recognition technology on its customers. In an attempt to tackle theft and fraud, the retail giant captured thousands of facial data over a two-year period.
Breakdown
- Kmart was found to have breached the privacy of thousands by collecting biometric data.
- The Privacy Commissioner said Kmart did not obtain proper consent for facial recognition use. 37s
- Kmart trialed facial recognition in 28 stores to address refund fraud. 44s
- The Privacy Commissioner said less invasive methods could have been used. 1m 8s
- Most Australians are uncomfortable with facial recognition in retail, with only 3% supporting it. 1m 36s