Instacart says it's ending its controversial system of using AI price tests for retailers. Earlier this month, an investigation by Consumer Reports and progressive think tank Groundwork Collaborative found that Instacart's algorithmic pricing charged various prices for the same item from the same store.
Breakdown
- Instacart ends AI-based price testing after public backlash 14s
- Reports found up to 7% price difference for same items between customers 21s
- Price disparities could cost families up to $1,200 more per year 33s
- Instacart says stores will still set their own prices on the platform 1m 37s
- FTC is investigating Instacart's pricing practices 1m 52s