The major Optus outage linked to at least three deaths has shaken consumer trust. The federal government is introducing new regulations to improve emergency call reliability, summoning Australia’s top telcos—Optus, Telstra, and TPG—to explain how they will prevent future disruptions.

Canberra

A recent Optus outage has raised serious concerns about the reliability of emergency call services in Australia, with the incident reportedly linked to at least three deaths. In response, the federal government has summoned major telecommunications companies, including Telstra, Optus, and TPG, to explain how they will prevent future disruptions and comply with new legal obligations.

From next month, carriers will be required to share real-time outage information with emergency services and regulators. Legislation is also being introduced to establish an independent watchdog, the triple zero custodian, to monitor the emergency call system. The Optus outage remains under investigation, with the company facing a potential multimillion-dollar fine and conducting an internal review to prevent similar incidents.

Optus outage prompts government crackdown on telcos

In fires and floods, phones are a lifeline, but can we still rely on emergency calls to connect? Consumer confidence has been really shaken by these outages that have recurred repeatedly. An erosion of trust compounded by the latest Optus error linked to at least three deaths. Australia's top telcos, Telstra, Optus and TPG, the parent company of Vodafone, have been summoned to Canberra tomorrow where they'll be ordered to explain how they will prevent future disruption. If we have to accept that outages will occur, we should not accept that if the system fails. The system must not fail. I think Australians are right to expect that it won't fail. The federal government is also seeking assurances telcos will comply with new legal obligations. From next month, carriers will be required to share real-time information of any outages with emergency services and other regulators. There will soon be another layer of protection. Legislation will be introduced in federal parliament this week to fully establish a triple zero custodian, an independent watchdog to monitor the emergency call system. We need to see more robust, direct regulation of the telcos that ensures that they're not just delivering to their shareholders and delivering profits, but they're actually delivering on public safety. The Optus outage is still being investigated, with the foreign-owned telco expected to be slapped with a multimillion-dollar fine. An internal inquiry is also underway where lessons are hopefully learned to avoid another fatal failure. John Paul Gonzo, 10 News.

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