Optus is facing scrutiny after an email error delayed government notification about a major triple zero outage linked to three deaths. The incident has sparked a parliamentary inquiry and renewed criticism of both Optus and the government’s handling of the emergency response.

Canberra

Optus has faced parliamentary scrutiny after a critical email about a triple zero outage was sent to an outdated government address, delaying notification to the authorities. The outage, which affected 600 emergency calls and has been linked to three deaths, was discussed during a visit by Singapore's Prime Minister, as Optus' parent company is majority-owned by a Singaporean state-run firm.

Senate estimates revealed that Optus had previously used the correct email address over 200 times, but failed to do so in this instance. The Minister for Communications stated that the information provided by Optus was inaccurate and misleading, while the government maintained that responsibility for the incident lies with Optus.

Optus outage under parliamentary spotlight for second day straight

A call to arms and calls unanswered. Singapore's Prime Minister visits Parliament House to deepen defence ties with Australia. Anthony Albanese also raising the deadly triple zero outage. I understand fully the anger, frustration and outrage at what has happened. Optus' parent company Singtel is majority owned by a Singaporean state-run firm. I thank Prime Minister Wong for the condolences that he offered to the families. I have no doubt that the company, together with the regulators and authorities here, will get to the bottom of this. Today, Optus' handling of the September 18 outage, which affected 600 calls and is linked to three deaths, was under the parliamentary microscope. That email was not even sent to the right place. Revealing the Federal Communications Department didn't find out until the next day because Optus emailed an old mailbox which isn't checked regularly. It's very clear about what the right email address is. Senate estimates told that Telco has emailed the correct address 200 times before. The critical failure here by Optus was to grasp the significance of the outage that they had and to inform us. Had they done so, we would have acted immediately. The email chain shows the Minister's office was copied in on Thursday afternoon, Optus advising of reports from customers in SA and WA about triple zero calls. Following up, seven minutes later, that the issue was rectified and 10 calls may have been impacted. The Minister says she was told on Friday. That advice that Optus gave to both my office and ACMA on Thursday afternoon was clearly incorrect, it was inaccurate and it was misleading. Why didn't your office raise it with your department immediately? How many triple zero calls need to not go through before the Minister gives a damn? The communications ministers come under fire in question time for a second day in a row about the government's response but Labor's standing firm that the blame rests with Optus. Chloe Boris, 10 News.

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