Name: Flair Airlines denies couple from boarding with an infant and pets
Uploaded: 2025-12-23T13:23:41.442Z
Duration: 2 min
Description: Ryan Coulson and Rebecca Bordeiasu were denied boarding on their Flair Airlines flight after being notified the airline had implemented a new internal policy stating a passenger cannot fly with both a pet and an infant.

Ryan Coulson and Rebecca Bordeiasu were denied boarding on their Flair Airlines flight after being notified the airline had implemented a new internal policy stating a passenger cannot fly with both a pet and an infant.

Brits-Columbia

A family traveling from Abbotsford to Toronto with an infant and two dogs was denied boarding by Flair Airlines due to a policy limiting each adult to either one infant or one pet. The family was informed of this rule only at the gate, and Flair initially attributed the restriction to Transport Canada regulations. However, Transport Canada clarified that no such regulation exists, and aviation experts criticized Flair for not making the policy clear at the time of booking.

Following the incident, the family flew with another airline and incurred over a thousand dollars in additional expenses. Flair Airlines has since updated its policy online and agreed to provide some compensation to the family.

Flair Airlines denies couple from boarding with an infant and pets

Your whole body goes into goosebumps and you're frantic. You're thinking, oh my gosh, what am I going to do? Rebecca Colson describes the moment her family was blocked from boarding a Flair Airlines flight from Abbotsford to Toronto. She and her husband traveling with a baby and two dogs mid-December to spend the holidays with relatives. After a smooth check-in, they were suddenly denied boarding at the gate. Flair's reason? A policy stating that each adult can only travel with either one infant or one pet. They said that this policy is very internal, so internal that it's not on their website. No one knows except if you actually go through this experience and show up at the airport to be denied boarding ultimately. The airline declined an interview but in a statement told CBC News, in part, if an infant and pet are traveling together, Transport Canada regulations require that each be accompanied by a separate adult. This is not a new rule. But Transport Canada maintains that's not the case. Saying, quote, there are no Transport Canada requirements related to passengers traveling with both infants and pets. However, individual airlines may have their own policies or restrictions. This was a total abuse of power by Flair. These passengers should never have been denied boarding. Aviation experts say the onus is on Flair for not making the policy explicitly clear to passengers and that the airline should be responsible for alerting travelers in this situation at the time of booking, not minutes before takeoff. I feel like that they can make anything a rule at this point. They can put any sort of rule and policy they like and blame it on Transport Canada and if there's no repercussions, anything stopping them. The family ended up flying with Air Canada instead. Meanwhile, Flair has since clarified its policy online and agreed to some compensation. But the family says they're still out more than a thousand dollars. Tanya Fletcher, CBC News, Vancouver.

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