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CBS America

Behind the controversial AI tech used to inspect rental vehicles for damages

CBS America · 2 months ago
CBS America
CBS America
2 months ago

As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged.

Breakdown
  • Hertz is being investigated by Congress for its use of AI to check for rental car damage. 7s
  • Customers have reported receiving unexpected repair bills after AI inspections. 19s
  • Hertz is rolling out the AI system at 10 U.S. airports and says it is refining the process. 1m 3s
  • Consumer advocates warn the technology could lead to overcharging, while Hertz claims most rentals show no billable damage. 1m 18s
  • Senator Richard Blumenthal is contacting Hertz's CEO to address concerns about the technology's use. 2m 44s
Cars & MotoringArtificial Intelligence