Qantas has said it has informed 5.7 million customers about the extent of a recent data hack, including members of the Chairman's Lounge. CEO Vanessa Hudson refused to comment on a potential suspect, citing an ongoing criminal investigation.

Council of the City of Sydney

Qantas has notified 5.7 million customers about a recent data breach, outlining the types of personal information accessed by cyber criminals. The compromised data includes names, email addresses, frequent flyer numbers, and, for some, additional details such as addresses, dates of birth, phone numbers, gender, and meal preferences. The airline confirmed that the data has not yet been leaked, though a suspected cyber criminal has made contact. Qantas is not closing the call centre where the breach occurred, instead focusing on strengthening security across the company and supporting affected customers. No compensation has been offered at this stage, and the company has declined to comment further due to the ongoing criminal investigation.

Qantas notifies customers affected by data breach

In the spirit of transparency, Qantas boss Vanessa Hudson is back home and facing the fallout. We have been focused first and foremost on being transparent with our customers, communicating to them what we know, when we know. Today, emails landed in the inboxes of the 5.7 million Qantas customers laying out exactly what of their personal information cyber criminals have stolen. Relief to know it wasn't anything substantial. It's very disturbing really. 1.2 million customers had their names and email addresses exposed. A further 2.8 million also had their frequent flyer numbers stolen, and for some that even included their points, status credits and tiers, including high flyers. While for another 1.7 million people, it was one or a combination of several pieces of personal information, including addresses, dates of birth, phone numbers, gender and even meal preferences. I'm not worried about cyber criminals or whatever knowing about my meal preferences. But perhaps we should be. That's information that's sort of like, oh, you know, hey, maybe this person really is from Qantas because look at this really weird, obscure piece of information they know about me. It's very rare to have a piece of information about someone that an attacker cannot use. The data hasn't been leaked yet, but earlier this week, Qantas did confirm a suspected cyber criminal has reached out. One experts believe is called Scattered Spider. Not that the Qantas boss would be drawn on that speculation today, or whether a ransom has been demanded. Given it is a criminal investigation, we are not going to make any more comments. Qantas will also not close down the call centre in Manila where the breach occurred. Rather, it says it's focused on strengthening security company-wide and rebuilding its reputation. It is important in reputation and in trust that you act quickly, that you act transparently and that you support customers. Qantas is offering plenty of support, but so far no compensation. And for some passengers who've had their personal information stolen, that may not fly. A lot, it seems, remains up in the air. Tallulah Thompson, 10 News.

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