WestJet denied a passenger compensation after citing "safety" as the reason for cancelling his flight. But records show the airline moved the plane to another route just eight minutes before the cancellation announcement. Now, the passenger is suing.
Breakdown
- Neufeld's WestJet flight was canceled after boarding for another route. 8s
- WestJet later cited mechanical issues as the reason for cancellation. 19s
- Flight data showed WestJet swapped Neufeld's plane for another route. 45s
- A WestJet lawyer admitted to the swap and apologized during settlement. 1m 1s
- Advocates say airlines often avoid compensation by citing safety issues. 1m 24s