The City of Windsor has approved a new chatbot to handle calls from residents to the Provincial Offences Administration office. It's pitched as a cost saving tool but there's concerns about what it might mean for future jobs.
Breakdown
- Windsor launches six-month AI chatbot pilot for routine service calls 11s
- No jobs cut; clerks will handle high-value calls during pilot 32s
- Project could pay for itself in 10 months if extended 44s
- Union raises concerns about job losses and data privacy 1m 49s
- Council to decide on future of 3-1-1 services next year 2m 29s
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