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CBC Canada

AI chatbot pilot project coming to City of Windsor

CBC Canada · 3 months ago
CBC Canada
CBC Canada
3 months ago

The City of Windsor has approved a new chatbot to handle calls from residents to the Provincial Offences Administration office. It's pitched as a cost saving tool but there's concerns about what it might mean for future jobs.

Breakdown
  • Windsor launches six-month AI chatbot pilot for routine service calls 11s
  • No jobs cut; clerks will handle high-value calls during pilot 32s
  • Project could pay for itself in 10 months if extended 44s
  • Union raises concerns about job losses and data privacy 1m 49s
  • Council to decide on future of 3-1-1 services next year 2m 29s
Council PoliticsArtificial Intelligence