Name: Instacart to pay $60 million over allegations of deceptive practices
Uploaded: 2025-12-19T02:07:23.147Z
Duration: 2 min 7 s
Description: Instacart has agreed to refund $60 million to customers to settle allegations that the grocery shopping service engaged in deceptive marketing and billing practices, the Federal Trade Commission said Thursday.

Instacart has agreed to refund $60 million to customers to settle allegations that the grocery shopping service engaged in deceptive marketing and billing practices, the Federal Trade Commission said Thursday.

Instacart has been ordered to pay $60 million to settle allegations from the Federal Trade Commission (FTC) that it engaged in deceptive practices, including falsely advertising free delivery and a 100% satisfaction guarantee. The FTC also claimed Instacart did not adequately disclose the terms of its Instacart Plus membership and enrolled customers without their consent, refusing refunds when requested.

Instacart denies any wrongdoing, stating it complies with the law and exceeds industry standards. As part of the settlement, Instacart will refund $60 million to affected customers and must now obtain explicit consent before enrolling shoppers in its subscription program.

Instacart to pay $60 million over allegations of deceptive practices

Delivery service giant Instacart has been ordered to pay 60 million dollars to settle allegations from the FTC that it used Deceptive practices to raise costs for shoppers the Commission alleges the platform falsely advertised free delivery and a 100% satisfaction guarantee Instacart also allegedly did not adequately disclose the terms for its Instacart plus membership CBS News reporter Karen Wah is live in Houston, Texas and is following this settlement So Karen, how was this issue raised to the FTC and how is the company now responding? Hey Jules good to be with you so the FTC has basically filed this lawsuit alleging that Instacart signed its customers up for Instacart plus Subscriptions and charged them for it without their consent and then refused to offer refunds to those shoppers So as a result, the FTC is claiming that Instacart does not indeed have a 100% Guarantee as it advertised in a statement The FTC is saying in part quote Instacart misled customers by advertising free delivery services and then charging customers to have groceries Delivered and failing to disclose to customers that sign up for a free trial that they would be automatically enrolled into its subscription Program now Instacart says the FTC's claims are false in a statement a spokesperson for Instacart says The company is quote in full compliance with the law and exceeding industry norms Instacart continues quote we flatly deny any allegations of wrongdoing by the Federal Trade Commission This settlement allows us to move forward and remain focused on delivering value for our customers and quote Jules So will consumers impacted by these deceptive practices receive any compensation Yeah, so in total Instacart is refunding customers a total of 60 million dollars and also going forward the FTC is making sure Instacart gets all shoppers consent before signing them up or charging them for their Instacart plus Subscriptions Jules Karen wa Karen. Thank you

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