Gen Z more likely to return products than other age groups: report
CBS America · Recent
CBS America
Recent
A new report from the National Retail Federation shows that Gen Z shoppers make the most returns out of any generation, despite the environmental harm it can cause. Taylor Hoit, head of product and technology at the online marketplace Rebel, joins CBS News to discuss.
Breakdown
- Gen Z returns more products than any other age group
- Over $849 billion in returns expected by end of 2025 9s
- Billions of pounds of returns end up in landfills annually 26s
- Many Gen Z shoppers unaware of environmental impact of returns 1m 9s
- Retailers use tools and open box sales to reduce waste 1m 43s