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Reuters

Telco vows to cooperate after deadly outage

Reuters · Just In
Reuters
Reuters
Just In

Optus, Australia's second-largest telecom carrier, promised on Saturday "full cooperation" with official investigators, after an outage disrupted emergency call services for 13 hours. Four people died amid the technical failure, including an eight-week-old boy.

Breakdown
  • Optus outage disrupted emergency call services for 13 hours. 6s
  • Four people died during the outage, including an eight-week-old boy. 12s
  • The outage occurred during a firewall upgrade to the network. 48s
  • Optus completed welfare checks on around 600 potentially affected customers. 53s
  • The Australian government has labelled the failure 'completely unacceptable' and will investigate. 1m 7s
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