The Gearbox CEO took to social media to continue addressing concerns about Borderlands 4's PC version. Players have reported considerable performance issues, even on high-end systems, with the game currently at a 'Mixed' rating on Steam.

Gearbox CEO Randy Pitchford has responded to ongoing complaints from Borderlands 4 PC players regarding performance issues, advising those unhappy with the game to seek refunds through Steam. Pitchford has also suggested players use available graphics technologies like DLSS to improve performance and stated that while software updates are ongoing, significant changes are unlikely, and future hardware improvements may offer better experiences.

Borderlands 4 currently holds a mixed review rating on Steam, with technical experts noting significant stuttering and recommending against using the highest graphics settings. Pitchford's direct and sometimes blunt responses on social media have included advising players to wait for hardware upgrades or lower prices if they are not satisfied with the current experience.

Having Borderlands 4 PC issues? 'Get a refund' says Gearbox CEO

What's up, everybody? Damon here, and in today's gaming news, Randy Pitchford just can't help himself from responding to upset Borderlands 4 players. Plus, we've got new Xbox Game Pass editions and another Hollow Knight Silksong patch. This is your Daily Fix. Randy Pitchford has continued his social media push to address complaints about the performance of the PC version of Borderlands 4, telling some disgruntled players they can get a Steam refund if they're unhappy with the game. Since the game's huge Steam launch last week, Pitchford has issued confusing comments on why the console version of Borderlands 4 lacks a field-of-view slider, promised that it would have been impossible to break the Borderlands 4 servers, told people to code your own engine and show us how it's done, please, and declared Borderlands 4 a premium game made for premium gamers. Borderlands 4 currently has a mixed Steam review rating, with most of the negative comments revolving around performance. The tech experts at Digital Foundry have said their initial analysis of Borderlands 4 on PC shows significant stutter problems and have advised against running the game on its badass graphics setting. This suggests there are indeed problems with the Unreal Engine 5 title. Still, the outspoken Gearbox chief is showing no signs of backing down, issuing tweet after tweet in response to complaints about how Borderlands 4 runs. Most of the tweets offer direct advice about how to make Borderlands 4 run better, which is a perfectly reasonable thing to do, and call for players to put their distrust of graphics tech such as DLSS aside and use it if available to them. But Pitchford, perhaps showing a touch of frustration about the discourse around Borderlands 4, has issued some spicier responses. He points to the Steam refund system so players can get their money back, or suggests fans wait for the game to be cheaper or for more powerful PC hardware to come out. Pitchford said in one of his responses, That's for people who want to play now. People who want to play later can play later. People can even get a refund after buying and trying if they are not satisfied. Those are the options. My advice to users is to accept reality and tune, or to not play. We are working more on the software, but the software will not radically change later. However, hardware will get better, just like some or all of your hardware probably didn't exist when Cyberpunk first launched. Looks like some PC gamers don't like being told to use the likes of DLSS and frame generation generally to improve the performance of Borderlands 4, and this is something Pitchford seems particularly keen to address. In multiple tweets, he suggested playing with the aid of frame generation, although clearly this advice is falling on deaf ears. Quote, I'm sorry you don't like being told to use DLSS, but that is the way. If you're not happy using the tools available to you to improve frame rate, and you're not happy with the frame rate you have, you should play a different game. The upshot of all this is that Gearbox is continuing to improve Borderlands 4, generally and PC performance specifically. Moving on, Microsoft has confirmed the Xbox Game Pass September Wave 2 lineup of titles, which is headlined by beloved indie game Hades. But first, available today is Roadcraft, where we operate a fleet of authentic construction vehicles to restore roads and repair bridges. Tomorrow, September 17th, brings a flurry of titles to standard subscribers, which Ultimate Owners will already have access to. These include Call of Duty Modern Warfare 3, the one from 2023, Roguelite tabletop-style role-player for The King 2, and the game preview version of City Builder Overthrown. Also available on the 17th is Deep Rock Galactic Survivor, a single-player survival shooter spin-off. September 18th brings Frostpunk 2 to Game Pass Ultimate, after its previous release on PC. It's paired with open-world physics sandbox Wobbly Light. This month's main attraction, Hades, turns up at the end of this week on the 19th. Its sequel is out September 26th, although not for Xbox yet, so the original will have to do for Xbox fans for now. And that's not all! Microsoft has packed the end of September with a further set of Game Pass arrivals, including PC strategy game Endless Legend 2 on the 22nd, co-op action roguelike Sworn on the 23rd, and Peppa Pig World Adventures on September 25th. The 25th is also when role-playing game fans get a chance to play Visions of Mana through Game Pass. The end of the month is then rounded out by isometric adventure classic Lara Croft and the Guardian of Light on September 30th. Hey, I reviewed that game back in the day. Cool game. I give it an 8.5. As ever, whenever Microsoft giveth, so it taketh away, leaving at the end of the month are three Ninja Gaiden games and Terra Invicta. And finally today, Hollow Knight Silksong's second post-release patch is on the way. Before it rolls out to all, however, Team Cherry is testing the new version via the public beta branch on Steam. This means anyone can select and download it, although it may be unstable. Based on the patch notes, Update 2 doesn't include any earth-shattering balance changes, after Update 1 made the early game easier. The patch will change things like adding a dithering effect option in advanced video settings, updating the Herald's Wish achievement description to clarify that players must both complete the wish and finish the game, and fixing rare cases of Shrine Guardian Seth getting out of bounds during battle. For the full patch notes, hit up IGN.com. Our review is also live now, so check that out if you haven't yet. And that is your Daily Fix for Tuesday, September 16th. Heads up that a special edition of IGN FanFest is coming October 15th. Streaming across all IGN platforms, IGN FanFest 2025 Fall Edition will see the likes of Keanu Reeves, Aziz Ansari, and other celebrities stop by to reveal exclusive looks at major upcoming movies and streaming series. We'll also be announcing brand new video games, and showing off never-before-seen looks at some of the year's biggest titles. Fans can expect new looks at games like Jurassic World Evolution 3, Dispatch, Anno 117 Pax Romana, and WWE 2K25, along with sneak peeks and breaking news from movies and series like Netflix's Splinter Cell Death Watch. It all kicks off October 15th, everywhere you get IGN. I'm Damon Hatfield, and for all your video game news, stay tuned to IGN.

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Santiago

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Tel Aviv-Yafo

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Belém

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Los Angeles International Airport

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Taipei City

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Beijing

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Berlin

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Jerusalem

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Bangkok

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Breakdown