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Consumer watchdog cracks down on energy bills

10 News First · Just In
10 News First
10 News First
Just In

The ACCC will investigate energy providers that use terms like 'save' and 'value' to promote plans that do not offer either, determining if they are in breach of consumer law.

Breakdown
  • Consumer group Choice reports some energy plans labeled as 'save' or 'value' are actually more expensive. 6s
  • The ACCC is investigating whether these marketing practices breach Australian Consumer Law. 24s
  • A Choice survey found 84% of households are concerned about electricity prices. 37s
  • More than 80% of households could save money by switching energy plans, but plan names and pricing are confusing. 47s
  • Retailers often use the same plan names for multiple offers with different prices, making it hard for consumers to compare. 1m 14s
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