Name: TPG under scrutiny as second death linked to triple zero call failure
Uploaded: 2025-12-09T06:33:54.895Z
Duration: 2 min 11 s
Description: Nearly 100,000 Australians use phones with a flaw that can block emergency calls, with some devices needing updates and others full replacement. The issue may be tied to a recent death, sparking scrutiny of TPG, Telstra, and regulators amid claims of delayed disclosure.

Nearly 100,000 Australians use phones with a flaw that can block emergency calls, with some devices needing updates and others full replacement. The issue may be tied to a recent death, sparking scrutiny of TPG, Telstra, and regulators amid claims of delayed disclosure.

Canberra

Almost 100,000 Australians possess phones with a flaw that can prevent emergency calls, with some devices requiring updates and others needing replacement. TPG's head acknowledged the company could have acted more proactively, as another death may be linked to a failed emergency call on their network involving an older Samsung device.

The incident has prompted questions about communication between TPG, Telstra, and government regulators, with allegations of a cover-up after delays in sharing information. Communications Minister Annika Wells is also under scrutiny for costly travel and expenses, and has referred herself for an independent audit.

TPG under scrutiny as second death linked to triple zero call failure

Almost 100,000 Australians have a phone with a fatal flaw in their hands. Some need a software update, others need to be replaced. We acknowledge that there is definitely things that we could do more proactively. The head of TPG reveals another death is possibly linked to a failed emergency call. Yesterday we were told that the call might have been made in connection to someone that has passed away. On September 24, a TPG customer in NSW Blue Mountains dialed 000 on their Samsung but couldn't connect. Five minutes later, ringing the National Relay Service instead and an ambulance was deployed. Was the five minute delay in that person calling a critical factor in the death of that person? I don't have that information. Older Samsung devices with Optus or Telstra can't reach 000 when transferred to the TPG network. It led to a 48-year-old Sydney man's death last month. TPG was only told about the other customer yesterday by Telstra. Why did you only find out about this yesterday? I have no idea. We're working on the basis that everyone had the same information. Telstra, which manages the emergency line, informed the industry regulator ACMA and the communications department on the day. Neither have ever mentioned it publicly. It's a cover-up. The department told the minister's office someone died on the day, then came back and said that wasn't the case. I think the minister was in New York for the social media ban announcement on the day that this occurred. At a cost of $34,500. The triple zero network is in crisis and the minister for communications is nowhere to be seen. This adds to a bruising week for communications minister Annika Wells, copying intense criticism over those costly airfares to New York and a growing list of expenses. The latest revelations charging taxpayers thousands of dollars to have a Commonwealth car waiting while she attended the Australian Open and AFL and NRL grand finals. She maintains all expenses are within parliamentary guidelines, but late this afternoon referred herself for an independent audit. Chloe Boris, 10 News.

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