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Instagram users blame Meta’s AI moderators for wrongful suspensions

CBC News · Recent
CBC News
CBC News
Recent

Multiple Instagram users who’ve had their accounts wrongly suspended are blaming Meta’s increasing use of artificial intelligence. Meta says it uses both humans and technology to monitor user profiles, but tech analysts say AI is the more likely culprit.

Breakdown
  • Instagram users report wrongful suspensions linked to AI moderation. 6s
  • A petition with over 34,000 signatures calls for more transparency and better appeals. 43s
  • Meta says it uses both human and AI moderation, allowing users to appeal decisions. 1m 17s
  • Some users remain locked out of accounts without clear reasons or effective recourse. 1m 27s
  • Meta reinstated one account only after media inquiry. 1m 53s
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